> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seamind.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing credentials

> Verify or reject the documents and certificates your crew submit

When a crew member uploads an identity document or a certificate, it's your office's job to confirm it's genuine. Reviewing is done right on the crew member's profile, one credential at a time.

<Note>
  Verifying and rejecting credentials is an **office** action — available to Admin, Office Admin, and Office Employee roles. Crew members can see their own status but can't approve their own documents.
</Note>

## Finding who needs review

Open the [crew roster](/crew/roster) and filter by verification status:

* **In Review** — crew who've submitted everything and are waiting on you
* **Action Needed** — crew who have something you've already sent back

Open a profile from there to start reviewing.

## Reviewing a credential

On a crew member's profile, open their **Documents** or **Certificates** section. Each credential shows its current status and, for office staff, **Verify** and **Reject** actions.

<Steps>
  <Step title="Open the credential">
    Check the uploaded scan against the entered details — type, number, issuing country, and dates.
  </Step>

  <Step title="Approve it">
    If everything matches, choose **Verify**. The credential is marked **Approved**.
  </Step>

  <Step title="Or send it back">
    If something's wrong — unreadable scan, mismatched number, expired document — choose **Reject** and add a short reason. The crew member sees that reason and knows exactly what to fix.
  </Step>
</Steps>

## How a profile becomes Approved

A crew member's profile rolls up from the individual credentials you review. It reaches **Approved** once all required credentials — at least one identity document and at least one certificate — are verified. Until then it sits at **Incomplete**, **In Review**, or **Action Needed** depending on what's outstanding. See [Verification status](/crew/verification-status) for the full model.

## Re-review after an edit

If a crew member edits a credential you'd already approved — replacing a scan or changing a number — Seamind automatically returns that item to **In Review** and rolls the profile back, so a changed document never stays approved on stale information. It reappears in your **In Review** filter for a fresh look.

<Tip>
  A clear rejection reason saves a round trip. "Passport scan is cut off at the bottom — please re-upload the full page" tells the crew member exactly what to do.
</Tip>