> ## Documentation Index
> Fetch the complete documentation index at: https://docs.seamind.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Answers to common questions and issues

## Common questions

<AccordionGroup>
  <Accordion title="I can't log in">
    Seamind uses your company's SSO (Single Sign-On). You log in with the same credentials you use for other company tools. If you can't log in:

    * Make sure you're using the correct company email.
    * Try logging in to other company tools to confirm your credentials work.
    * Contact your IT team — they manage your account in the identity provider.
  </Accordion>

  <Accordion title="I can't find my course">
    Courses only appear if your admin has assigned them to you. If you don't see a course you expect:

    * Check the **Library** page and clear any active filters.
    * Ask your admin to verify that the course is assigned to your current ship assignment.
  </Accordion>

  <Accordion title="My score didn't save">
    Scores are saved automatically when you submit the quiz. If your score is missing:

    * Make sure you clicked **Submit** and saw your results before closing the browser.
    * If you closed the browser mid-quiz, your answers may not have been recorded. Retake the quiz.
    * If the problem persists, let your admin know — they can check the Progress page.
  </Accordion>

  <Accordion title="How do I retake a quiz?">
    Find the course on your dashboard or in the Library. If you failed, the card will show a **FAILED** badge with a **Retry** button. Click it to open the course and take the quiz again.
  </Accordion>

  <Accordion title="The course won't load">
    If the course player shows a "Failed to Load" message:

    * Click the retry button in the error message.
    * Check your internet connection.
    * Try refreshing the page.
    * If it still doesn't work, let your admin know.
  </Accordion>

  <Accordion title="My progress shows 'Not Started' but I already started the course">
    Progress updates happen automatically, but they depend on staying in the course player. If you opened a course very briefly and left, the system may not have registered activity. Open the course again and work through at least one slide.
  </Accordion>

  <Accordion title="I see the wrong ship on my course card">
    The ship shown on your course card comes from your assignment. If it's wrong, your admin needs to update your assignment. Contact them directly.
  </Accordion>

  <Accordion title="How do I contact support?">
    Reach out to your admin first — they can resolve most issues. If your admin can't help, they can contact Seamind support at [support@seamind.xyz](mailto:support@seamind.xyz).
  </Accordion>
</AccordionGroup>